100% Guarantee, Return Policy, 5-Year Warranty
SATISFACTION OR MONEY-BACK GUARANTEE
We want you to love your purchase and offer you a money-back guarantee if you are not completely delighted. For questions about our guarantee, we invite your inquires to 1-877-498-6658 or Send Email
RETURNS AND REFUNDS
If you wish to return your order, we will gladly refund the order total (less shipping). To request a refund, Send Email within three days of receiving your order for instructions on how to return your item. We will send you a Return Authorization # by email with instructions on how to return the package.
We will process your refund through PayPal within 24 hours once we receive the item and confirm it is in the original condition in which it was sent to you.You will receive a confirmation email that the refund is on its way.
Please ensure the order is shipped and will be received by us within 10 days of your refund request. You are responsible for return shipping fees.
Please note: we currently do not offer exchanges, only refunds.
We handcraft our jewelry with love and hope you will enjoy your Suzanna pieces for a very long time. We stand by our craftsmanship and to extend the lifetime of your jewelry we offer free polishing, repairs and/or replacement parts for 5 years.